FAQs
Answers to the questions customers ask most before ordering.
What does BROOD sell?
BROOD offers a curated edit of premium bags. Shop all
Where do you deliver, and what does delivery cost?
We deliver to the countries offered at checkout; the countries available to you appear when you enter your address. Shipping costs, duties and taxes are confirmed at checkout before you pay. If your country is not offered, write to us and we will tell you what is possible. Shipping Policy
Which currency are prices shown in?
Prices are shown in USD ($). The total is confirmed at checkout before you pay.
How do I choose the right size or option?
Each product page lists every available size, colour and option with its stock status. If you are unsure, write to us before ordering and we will help you choose. Ask us
Can I return or exchange an item?
Unused products can be returned: contact us first and we will confirm the instructions. Damaged or incorrect items are replaced. Return Policy
When do I get my refund?
Refunds are issued after a returned product has been received and checked, to your original payment method. Refund Policy
Can I cancel my order?
Yes, before it ships. Write to us with your order number as soon as possible. Cancellation Policy
What if my parcel is lost or arrives damaged?
A lost shipment is BROOD's responsibility and we will resolve it. A damaged or incorrect product is replaced. Write to us with your order number and photos. Shipping Policy
Is checkout secure?
Yes. Checkout is hosted by Shopify: your payment details are entered on Shopify's secure, encrypted checkout and are never stored by BROOD.
How do I follow my order?
After you order you receive an order confirmation and order updates by email. Where tracking is available, we email the tracking details when your order ships. You can also see your orders in your account. My account